Paris is a fabulous city, with beautiful buildings, parks, great history, not forgetting delicious food. With so much to choose from one way to make your business stand out from your competition is the way you use gratitude to boost your presence, so people gravitate towards you.
I saw this in action when on our last night in Paris we visited the Au Metro restaurant at 66 Rue Raymond Losserand. After a fabulous meal with great service from a waitress who was incredibly on the ball, we got the bill with a card encouraging us to comment about what we thought of the service and the food on Tripadvisor. Now this you could say is dangerous and brave, but you might argue that by putting your business out there you are going to encourage positive feedback.
This was possibly the best example of potentially embracing gratitude to the benefit of a business, we found whilst we were in Paris.
We found that if you make the effort to speak the language, then the locals show their gratitude for your efforts by being even more helpful and actually go that bit further to help you. The Ibis Styles Maine Montparnasse was great for young children as it was in a quiet area with great restaurants round about, and easy bus access to the city centre. The room even had a working three pin socket in the wall. The staff were so kind and helpful it was a real pleasure to stay there. When we showed gratitude for what they did for us by helping them without thinking about it by handing our trays after breakfast, or speaking French they want out of their way to help us.
They willingly helped us work out how to get to into and around town and which type of Tabac to go to get tickets. The result is that we saved a lot of money and feel encouraged to speak positively of our stay on social media. This helps their business and online presence.
Other things that made out stay in Paris really enjoyable were the Paris Museum Pass that we were told about by a very helpful passenger on the bus. A bus we would not have known about without the helpful staff at the hotel.
Another example of which was the great way in which Eurostar dealt with the crisis they found themselves with when a cable collapsed delaying trains. They handled it in such a way that encourages inconvenienced passengers to travel on them again, and recommend them to their friends.
So by going that extra mile to help your customers and showing true gratitude you might find that you get positive vibes from unexpected angles that enable you to grow your online presence virally.