We all know that word of mouth is the best marketing your business can have. So how do you get your customers to share positive experiences on their choice of social media?
I came across this book that might give you some help in that direction
For a small business to do this properly,can be time consuming. This is an area that I would be happy to help you with.
An important thing to remember is the more you engage with your client base, the more you will get back from them and the better you can tailor your offering to meet their needs; before they know they need it. By doing so they will be delighted to share their experience with their friends.
So by encouraging your customers to participate and share experiences; who knows their comments might go viral in a positive way and double your turnover.